Valley View Health Center Offers Telehealth Treatment And Adjusts Other Services During COVID-19 Outbreak

Submitted by Valley View Health

The COVID-19 outbreak has forced local health care providers to create new strategies to provide the safest treatment possible for their patients. Valley View Health Center clinics have made multiple changes to best care for their patients during this time. Most importantly, they have made changes to their clinic reception process to keep patients safe.  If patients have a fever, cough, sore throat, shortness of breath or concerns about COVID-19, they are instructed NOT to go to the clinic. They are asked to first call their Valley View clinic to arrange the best way to provide them care. Other changes include:

• Walk-in Clinic with New Hours and Multiple Entrances: The Valley View Walk-in Clinic at 1800 Cooks Hill Road in Centralia is now open from 9 am to 6 pm, seven days a week. The clinic will maintain two entrances, one for patients with respiratory symptoms and one for all other patients. Valley View staff now greet patients in the parking lot and help guide them to the correct entrance.

• Telehealth Visits: All Valley View Health Center clinics are now offering Telehealth visits with their patients where appropriate. If the patient’s provider determines an in-person visit is necessary, they will screen the patient at the door for respiratory symptoms. They’re taking extra care to make sure to maintain a clean environment for the patients and their staff.

• Accepting New Patients: Valley View Healthcare is still accepting new patients, through Telehealth and in-clinic appointments depending on patient needs.

• Emergency Dental Visits: Only emergency dental appointments (patients with dental pain) will be scheduled at this time. Please contact your nearest Valley View Dental Clinic to make an appointment.

• Behavioral Health Visits:  all visits will be conducted via telephone or videoconference during the COVID-19 emergency period. Keeping patients on a healthy path is extremely important; this program allows their treatment to continue.

• Drive Through Pharmacy: Valley View patients have access to mail order prescriptions, or the Chehalis clinic’s pharmacy drive-up window for their convenience.

• Onalaska Clinic Temporarily Closed: Until further notice, the Onalaska Clinic will be closed due to poor internet connection. Patients will be directed to their Winlock or Toledo clinics through their scheduling and reminder processes.