Businesswoman Delphine Arnault once said “I firmly believe that success lies in the combination of both talent and business savvy, and that the magic comes through partnership between both.” At Elite Cleaning of Washington, growth and success come from open communication between customers, management, and employees.
Entrepreneurs acknowledge that “building a good partnership requires appreciation of what the other party brings to the table.” Scottiejo McNulty built this credo into every aspect of her business. Employees are trained to greet clients on each visit and ask if they need anything special added to the day’s appointment. New customers participate in a dialog to determine the overall cleaning needs and regularly asked how things are progressing and if their needs have changed.
Happy clients do more than bring in new customers; it can result in raises for Elite Cleaning’s staff. Says McNulty, “No news is good news, right? Wrong! One way our employees earn raises and incentives is based on the feedback they get from you. Did we do something extra? Was there a particular obstacle my staff overcame to deliver their service? How do you feel the moment you open your door and see your sparkling floors and dust free shelves? We would love to know!”
With this open communication mind-set, Elite Cleaning has grown from humble beginnings in 2011 to now servicing 250-300 residential and commercial clients a month. They host hiring events regularly through WorkSource Thurston County offering flexible hours and comprehensive training, no experience required.
You can find a glimpse into some of what Scottiejo and her team has to offer on their page of cleaning tips and tricks. They’re more than happy to tackle any job, from a whole-house deep clean to simply taking over the chores you hate most like dusting blinds, scrubbing baseboards, or saving your aching back from bending and reaching.
If in doubt, give Elite Cleaning a call at 360-529-2277; they’re always looking for new partners.
