It’s the personal relationships that mean the most to William Tuning. You may not think of your mortgage lender as a close friend, but according to Tuning that’s just because you have not met him yet.
When Tuning stepped out of the corporate banking world, it was because he missed the face-to-face interactions he had with customers. He wanted to return to making people’s dreams come true through home ownership. Along the way, he has formed lasting relationships with his customers.
Take Char for instance. Tuning explains that she was under a time crunch to facilitate a VA loan. “I threw out all the stops and during the process we became friends. Throughout her loan process, when she was getting her car serviced, she stopped by and we shared lunch,” explains Tuning and did so on more than one occasion. (His West Olympia office is located near the Olympia Auto Mall.) After her loan closed I was among her friends at her house warming party as if we had known each other 40 years.
“That’s why you get into the business. It’s for the relationships,” says Tuning. It’s doesn’t matter to me if it’s a $1 million mortgage or a loan for $100,000, it’s all the same to me.”
The joy that Tuning experiences when the transaction is complete and the family moves into their new home is just as great.
“Recently I helped a young family buy a modest home in Shelton. They had grown frustrated working with a big bank due to a language barrier and the bank being too busy to help them. They didn’t speak English well and I was stretching to remember my high school Spanish. The couple worked hard and had saved all their dollars for the down payment for their dream home. I worked very hard to close by an extended holiday weekend so that they could move into the home when they already had a few extra days off,” recalls Tuning.
In Tuesday’s mail was a handwritten thank you card. “The couple recognized my effort to get the home closed so that they could move in and not take extra time off,” he says.To many that home may not be much, but to them it was their castle.
“For me, it’s those victories that make this career so worthwhile. These are the things that keep me coming back every day regardless of how many regulations and processes change in the mortgage industry,” he summarizes.
To learn more about William Tuning and his approach to helping people achieve home ownership, click here.
You can reach William Tuning directly at 360.539.4687 or via email at wm@williamatuning.com.
