Submitted by Providence Medical Group
Are you a former patient, or family member of one, who would like to share your ideas to improve patient care at Providence Medical Group clinics, Providence St. Peter or Providence Centralia Hospital?
Providence is recruiting new members for its Patient Advisory Council (PAC). Formed in 2011, PAC members influence and impact policies and practices that affect the care and services patients receive.
“The Patient Advisory Council provides an invaluable perspective,” says Providence Southwest Washington CEO Medrice Coluccio. “Our mission is all about serving patients and families. With PAC members serving on committees, the eyes of the patient are always with us.”
Watch this video to learn about some of the PAC’s experiences.
New members, young and old alike, are needed to bring in representation of patients who receive care from Providence Medical Group and the different communities Providence serves.
The council meets each month, working on projects ranging from service excellence and quality oversight to fall prevention and palliative care. The PAC also serves as a focus group for hospital directors who seek insight about a particular challenge in their department. Council members are briefed on the situation, then offer specific advice about what process changes and staff behaviors they believe would help create a good patient experience.
“PAC members keep us focused on the patient and improve our quality of care,” says Vice President of Quality Jill Cooper, who also serves as site administrator at Providence Centralia. “We need to hear the voices of our patients and our community in order to ensure our initiatives are high quality and meaningful to our patients.”
How can you join?
If you’re interested in joining the PAC, contact SWRPAC.Recruitment@Providence.org. You will receive more information and an application packet.
