Windshields are high-tech now, and having a trusted source to replace your windshield and calibrate your vehicles camera, keeps you safe on the road. Owned by Army veterans David Schoonmaker and Dallan Tisdale, Auto Glass Professionals in Olympia is a family-run business that includes their staff, technicians and shop dog Ozzy. Serving as a one-stop-shop, foreign and domestic auto glass repair, auto glass replacement, windshield camera calibrations and top-notch customer service are their fields of expertise.
Auto Glass Professionals in Olympia Continues 40 Years of Business
David and Dallan purchased Auto Glass Professionals in June 2020, continuing to serve existing customers at the long-time, familiar location on Pacific Avenue. David is the company president. Dallan is vice-president, and both are United States Army veterans. After working a variety of jobs in the Army, David retired in 2014 as a first sergeant. Dallan, also a first sergeant, currently serves in the U.S. Army Reserves for logistics management.
“Once this business became available,” David says, “it was a chance for Dallan and I to be able to use the tools that we have learned throughout the years within the military, as far as processes and procedures and things of that nature.”
Working alongside a number of their immediate family members, one in customer service, one as a technician, and another in sales and marketing, they are indeed a family operation. All of the employees are all like family too, and the shop dog is an additional friendly face.
“Ozzy, who we call our CFO – our Chief Furry Officer – welcomes a lot of customers in, which is really nice,” David says. “He’s got a very good temperament, and everybody loves a shop dog.”
Being a local, mom-and-pop business means customers hear a live person answer the phone. Furthermore, customers see that person greeting them with a smile when they come to the shop. Patrons can also be assured that customer service representatives work regularly with auto insurance companies and take the time to make sure their customers understand the process and the work being done on their vehicle.
Auto Glass Professionals in Olympia Gets Service, Safety and Technology Right
When a damaged window affects the safety of commuting, the friendly help and experienced support at Auto Glass Professionals puts customers at ease. They take a high-tech process and put certified technicians on the job.
Windshields are a major component of vehicle safety, and they are on top of the newest tools and training. Recognizing that most of the cars on the road today require Advanced Driver Assistance Systems (ADAS) calibration, Auto Glass Professionals moved forward with the technology, and their technicians are Auto Glass Safety Council qualified and AUTEL certified in calibration.
“The technology in the glass is a safety feature that communicates with the computer and the car,” Dallan says. “The camera, which is attached to the glass, lets you know if you are within the lane or helps the braking system, the adaptive cruise control. The camera helps regulate and operate that correctly. If it’s not correct, your adaptive cruise control may not work properly and possibly cause an accident. It’s important that the ADAS is calibrated correctly in order for those safety functions on the vehicle to work properly.”
Prior to installation, Auto Glass Professionals technicians must pre-scan each vehicle to detect any previous faults preventing recalibration. A post scan is done after each installation to ensure the vehicle camera is properly re-calibrated.
“Our main concern is the safety of our customers and making sure that they’re treated well when they come in and even after they leave,” David says.
In some situations, off-site, mobile services may even fit some customers’ situations. Fleet vehicle service is part of their repertoire too, and they currently serve all state-owned vehicles in the Olympia south region. If you would like more information about mobile service, please visit the Auto Glass Professionals website.
Auto Glass Professionals in Olympia Are Out and About in the Community
Being long-time residents, the Auto Glass Professionals family has local roots. David’s children attended Black Hills High School and Dallan graduated from Capital High School. Dallan’s son plays Thurston County Youth Football League, and knowing how fun and engaging local sports and events are, Auto Glass Professionals sponsors TCYFL as well as Capital Little League. On one occasion, Auto Glass Professionals sponsored a backpacks-for-kids event at a car show run by the mother of one of their employees, and another employee participated as a judge.
Both in the shop and out, staff are interacting with the community. Tumwater Area Chamber of Commerce charity golf tournament brought staff to the golf course. Participating in Thurston County Chamber of Commerce Math for Life brought the community to them for fun activities. Scavenger hunt maps led students to Auto Glass Professionals to solve math problems for stickers and class credit.
The family at Auto Glass Professionals in Olympia is a great match for the business that has been a trusted source for its long-time customer base. They bring a commitment of service and safety to their customers and to the auto glass industry. Check out the Auto Glass Professionals website to learn more.
Currently, the Auto Glass Professionals team is collecting donations for Concern for Animals, which provides services to the local community including financial assistance for spay/neuter and veterinary care, a weekly pet food bank, adoption and rescue and so much more. During the month of February customers and employees can “Share the Love” by donated toys, bedding, blankets, food or money. “Once it ends we will donate the items gathered, plus the company will donate $300 to the cause,” shares David.
The family at Auto Glass Professionals in Olympia is a great match for the business that has been a trusted source for its long-time customer base. They bring a commitment of service and safety to their customers and to the auto glass industry. Check out the Auto Glass Professionals website to learn more.
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