Roy Fowler got his first glimpse of the auto industry at age 15, although he enjoyed spending time behind the wheel long before that.
A competitive motocross racer since age 10, Roy has always found himself behind the wheel. Even before he was old enough to get a driver’s license, a career in the automotive industry always made sense to him.
After landing his first automotive job, Roy spent 11 years working his way up the chain of command, eventually finding his niche as a service consultant.
Moving from dealership to dealership, Roy found himself at home at the Olympia Auto Mall, where he has been for more than 15 years. In 2013, Roy landed his current position at Volkswagen of Olympia, I-5 Cars’ newest dealership.
With Roy’s extensive knowledge of the industry and his previous eight years of experience working at another Volkswagen dealership, bringing Roy aboard was an obvious choice for Volkswagen of Olympia, and it is a decision Roy could not be happier about.
“My experience with coming to Volkswagen of Olympia is hard to describe,” Roy said. “You know the feeling you get when you come home to your family and you’re greeted with warm hugs and kisses? Well, that’s how my experience has been since day one. It’s just a good feeling.”
“I honestly feel like I am at home every day I come to work,” Roy said adding that his coworkers and customers are like a second family.
“What I enjoy most about my job are the customers,” Roy said. This is a sentiment that is shared among all Volkswagen of Olympia employees. For Roy specifically, being able to help customers with repairs on their vehicles is his expertise. “It’s what we here at Volkswagen of Olympia know best, and it’s what I have been doing for years,” he said.
For Roy and all the staff at Volkswagen of Olympia, taking care of customers extends beyond service and sales — it is about the total experience, which is why Volkswagen of Olympia has spent the past two years building a state-of-the-art facility for customer, staff and the community to enjoy.
After operating out of a single-wide trailer for nearly two years, Volkswagen of Olympia is excited to unveil its new facility with a grand opening celebration taking place later this month.
“The new facility is beautiful,” Roy said. “I love it — and I’m pretty sure our customers are going to love every inch of it.”
The white-frame concept creates a bright environment where customers can escape the gray, soggy skies that are made all too familiar in the Pacific Northwest. High ceilings and lots of windows also open up the space, providing plenty of room for customers and staff to walk about the showroom.
In addition to the beautiful facility, the new design also comes with some added features, including Service Express, which will expedite customers for oil changes and other small jobs — a bonus for anyone with a busy schedule.
“We have now made it more convenient for servicing with extended hours, Monday through Friday 7:00 a.m. to 7:00 p.m., and Saturday 9:00 a.m. to 4:00 p.m., for the Express Service items,” Roy added.
With a shiny new facility and a staff eager to help customers find their next vehicles or service their existing ones, Volkswagen of Olympia is proud to be the only Volkswagen dealer in Thurston County. Interested in seeing Volkswagen of Olympia’s new facility firsthand? There is no better time to visit the dealership than now.
During the week of Thanksgiving, test drive any new Volkswagen, and Volkswagen of Olympia will donate $25 to Lacey-based non-profit Homeless Backpacks.
Also, be sure to visit Volkswagen of Olympia on Black Friday, November 27, and claim a free oil change for all Volkswagen owners, courtesy of Volkswagen of Olympia.
You can learn more about Volkswagen of Olympia by visiting its website or following the dealership’s Facebook page for all the latest updates.
