Duncan & Associates Insurance Brokers operate under a simple customer philosophy – “If we protect you properly then you will never have to drive an older car than you are driving now nor will you ever have to live in a smaller home than you currently reside in.”
Duncan Insurance believes in creating a relationship with their customers. “We get to know people and their family circumstances. With a solid relationship, we are better able to make insurance recommendations based on your specific needs,” reports the management team.
Duncan & Associates Insurance Brokers was formed in August 1968 by Russ Duncan. Russ has turned over the reigns of the business to the second generation. His two children, Heidi Duncan-Bolin and Rusty Duncan, own and manage the family-owned business.
Olympia residents will recognize Duncan Insurance’s location along Harrison Avenue, a busy thoroughfare connecting West Olympia to downtown. The business has sat on the same site since 1970.
The insurance brokers also operate three satellite branches in Centralia, Tacoma, and Shelton.
Walk into the insurance agency and it’s clear that the company is set up to support its clients.
The company offers both personal and commercial policies. Personal lines include auto, home, and umbrella policies – essentially any insurance that protects you personally.
Duncan indicates that the insurance agency has always heavily supported contractors. “We are able to offer some very unique policies for all contractors since that has been one of our specialties for over 40 years. As an example, we have a special policy that is not offered by most agents This policy ‘fits’ 75-85% of specialty contractors and some general contractors. It provides the same security and protection of other policies but it does not require an annual audit. This give you the benefit of knowing exactly how much your annual will premium will cost. This is just one example of the unique benefits we offer our clients,” he says.
Since Duncan Insurance does not represent any single insurance company, the group is able to directly support its clients. “We work hard when customers have a loss to ensure that they receive fair, prompt payment,” describes Russ.
Additionally, representing most standard insurance companies means that customers are presented with a wide range of options when researching a new policy. “For example, when you get a quote from us we have basically researched the market for you and have gotten several quotes on your behalf, giving you confidence that the price you pay and the coverage you receive is the best for your particular situation,” says Duncan.
Duncan Insurance provides new customer with a no cost, no obligation review and comparison of existing insurance policies. “We have access to the markets and can save the majority of people money and improve their coverage,” he says.
Russ is quick to point out an important distinction between using a local insurance agent, like Duncan Insurance, and an online insurance company that advertises heavily about saving money. “There are so many ways to reduce insurance costs but it’s more than likely at the expense of liability limits. Shopping online may result in apparently a cheaper policy, but do you really understand what your coverages are? Do you understand how all the coverages mesh together to protect you and which ones are the most important? Only an agent you can sit down with you face to face and explain all of the ramifications of your insurance coverages.”
A Duncan Insurance agent will request quotes from multiple companies. “We provide the customer with options and then explain the differences between the policies so that you truly understand what you are buying,”.
When you have an issue, Duncan Insurance wants you to feel comfortable coming in to talk to them. Whether it’s an email, phone call, or in-person meeting, Russ stresses that the Duncan Insurance team is prepared to discuss the insurance needs that match your situation.
Duncan Insurance makes its agents available at local festivals and events as well. For example, Duncan Insurance had a booth at the South Sound BBQ Festival. Visit their booth to find out your “protection score” to gauge how well your policies cover your personal and business needs.
“We establish a relationship with you and then it’s our job to protect you and your family,”
Duncan & Associates Insurance Brokers
2111 Harrison Ave NW
Olympia, WA 98502
360.352.7588
