Businesses can no longer afford to simply meet customers’ expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective?
The Thurston County Chamber has invited Brad Worthley to speak at Forum on Wednesday, July 8. Attendees will experience one of the top two keynotes in the world, according to the Meeting Professionals International Association, “Exceeding Customer Expectations”.
At the July Forum, Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day.
This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:
- Three Customer Level Types
- Creating Emotional Attachments
- Perception Becomes the Customer’s Reality
- The Three Levels of Listening
- Using Pedestal Words
- How People Judge Us
Forum begins at 11:30 a.m. on Wednesday, July 8 at the Red Lion Hotel Olympia. Forum includes lunch and is $35 for general admission, $25 for prepaid Chamber members and $30 for members at the door. Reservations are strongly advised. Make your reservation today at www.thurstonchamber.com.
Thank you to our sponsors, Dunamis Interiors, Olympia Orthopaedic Associates, Phone Master and Edward Jones – Financial Advisor: Dirk Farrar.
