Submitted by Comcast
Comcast and The UPS Store are working together to simplify the process of equipment returns. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge.
In addition to Xfinity Stores in Olympia, Tacoma and Frederickson, as well as across the country, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Equipment can be returned as-is, without wrapping or a box, and customers will receive a confirmation of receipt and tracking information from UPS, eliminating any questions about the status of their return.
“This is all about convenience for our customers,” said Tom Karinshak, SVP, Customer Service, Comcast Cable. “The process is super simple and will streamline equipment returns. Customers can walk into any The UPS Store location, drop off their equipment and take their receipt. And this is all free for our customers. The UPS Store is known for its efficiency and customer service so we’re excited to be working with them.”
“At The UPS Store, our objective is to make our customers’ lives easier by providing a one-stop-shop that meets all their shipping, packaging and printing needs,” said Jeff Giboney, Vice President of Corporate Retail Solutions. “Our stores are focused on offering convenience and delivering an outstanding customer experience, and we’re looking forward to serving Comcast’s millions of customers for all their equipment return needs.”
