Puget Sound Computer Repair – Local Service In Your Home Or Theirs

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It a common thing to hear “buy local” these days and here in Thurston County many of us are striving to do just that.  From purchasing our produce from our local farmers at The Farmers Market to shopping with local merchants for gifts and everyday purchases, we all seem to be interested in putting our dollars back into our community.  However, when it comes to technology purchases and repairs, most of us still reach for the phone to call a support line, usually connecting us to someone overseas.  Or we might visit a big box store and hope for guidance on a new computer purchase.  In this area, there just haven’t been many other locally owned options – until now.

Puget Sound Computer Repair, located on Martin Way in Lacey, is a locally owned full service repair and sales shop right here in Olympia that can address nearly all your technology needs.  They sell and service PCs, Macs, laptops, ipads, iphones, and much more.  Owned by Shawn Burdett, PSCR has been in business for over 8 years, but has only recently expanded their business into a terrific storefront in Lacey and business is booming.

A Washington Native, Burdett earned a Master’s Degree in Computer Science from USC while playing football for the Trojans.  Upon graduation, he returned to Washington and began a career at Microsoft.  After 5 years with Microsoft, he founded Puget Sound Computer Repair.  In the beginning, it was just Shawn, travelling as far north as Everett and as far south as Vancouver, WA, to do on site work in people’s homes between the hours of 5pm and 3am.  While an exhausting schedule, it allowed him to develop close, trusting relationships with his customers that are the basis of the success of the company.  Those relationships have allowed the company to expand into its current location and employ 3 hardworking, tech-savvy guys.

In addition to Shawn, the owner and on-site technician, PSCR has a full time Service Manager at their Lacey shop.  Michael Polson, a WSU graduate, joined the company last February and has been busy ever since.  His main duties focus on in-shop repairs and assisting customers in the shop.  “My main goal,” says Polson, “is to take care of customers so they are happy and to free up Shawn to do more onsite repair and spend more time with his family.”  The team also includes T.J. Hartman who fills the company role of website designer, graphics specialist and server administration.  Together, the 3 men have a wealth of computer knowledge and can address just about anything you throw at them.

What really makes Puget Sound Computer Repair stand apart from the competition is their genuine care for their customers.  They are currently the ONLY local company of their kind with 100% positive reviews on the major online review sites, a fact that they are very proud of.  “Every customer’s needs are important to us, no matter the size of the job.” explains Burdett.  “We want our customers to be happy and to ensure that we provide follow-up, phone support and we warranty ALL our work for 1 year.  If something isn’t working, just give us a call and we’ll come on over and fix it.  No exceptions.”  It is this quality of customer service that has allowed the small company to expand and grow.  The majority of their business is word of mouth and people are talking.

In addition to their terrific repair work, PSCR also assists customers in purchasing new computers and prides itself on never selling someone more than they need.  “We give our customers just what they want and what is right for their needs, not more than that just to tack on higher priced options,” says Burdett.  Getting advice on purchasing from these guys is worth its weight in gold.  They know what they are talking about.

So, next time your computer freezes for no reason or you are in the market for a laptop for your college bound child, you might want to “buy local” and give the guys at Puget Sound Computer Repair a call.  They will give you quality service you can rely on every time.

Puget Sound Computer Repair

6715 Martin Way E. Suite C

Lacey, WA 98516

360-412-1909

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